Required skills

communication skills to

develop a rapport with club or organisational personnel

lead consultations to identify and convey information about club or organisational objectives and team training and development needs and seek feedback on the effectiveness of management strategies for the group or team

literacy skills to

collect and analyse information to develop and document club or organisational objectives a public relations plan and recruitment strategies

research and develop media kits to promote effective public relations

planning and organising skills to develop and implement public relations and communication protocols to enable effective team management

problemsolving skills

identify assess and address club human resource requirements to support effective club performance

evaluate team management

identify potential contingencies and develop strategies to respond to them

Required knowledge

strategic planning in order to enable effective planning and monitoring of club or organisational management

human resource management to enable effective identification of staff training needs recruitment and delegation of responsibilities

organisational communication systems to enable effective communication within the club or organisation

legislation and organisational policies and procedures to enable professional responsible and accountable team management

relevant rules regulations guidelines for the sporting activity or game in which the club or organisation is involved to enable monitoring of club or organisation activities

media relations practices in order to deal with the media effectively

public relations practices in relation to a sporting team to enable the effective development and maintenance of relationships with relevant stakeholders

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

consults widely to establish club or organisational needs to achieve team performance objectives and utilises knowledge of these to plan manage and evaluate human resource and public relations requirements of the team or group within the activity or activities

develops a communication system to establish links with club members and the media appropriate to the information needs of the club or organisation and to convey information about group or club activities performance and commitments to relevant stakeholders

applies contingency management techniques to deal with a range of problems and issues that may impact on club or organisation activities and manages conflict within the organisation

Context of and specific resources for assessment

Assessment must ensure participation in interactions with club or organisation personnel that involve the provision of information and the coordination of activities which are of sufficient breadth and complexity to demonstrate consistency of performance

Assessment must also ensure access to

club or organisational personnel to enable consultation

sources of information to assist in determining club or organisational requirements

current organisational policies and procedures and relevant legislation that impact on the effective management of club or organisation sport activities

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of interaction with club personnel to determine club needs and objectives

observation of planning and management of club human resource requirements

oral or written questioning to assess knowledge of the application of legislative and organisational imperatives that impact on team management

portfolio containing evidence of public relations plans and the identification of training needs

thirdparty reports from a supervisor detailing work performance

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SISSSPAA Coordinate team or group administration

SISSSPA506A Coordinate team or group administration.

Team personnel may include:

Organisational policies and procedures may include:

Public relations plan may include:

Recruitment strategies may include:

Relevant legislation may include: